TriEye

Technical Support Engineer

Tel Aviv · Full-time

About The Position

TriEye is looking for a full-time experienced Technical Support Engineer to join our Tel-Aviv team.

This is a unique opportunity to join a high-growth company - and make an impact. 

The Technical Support Engineer will lead the technical interaction with customers, troubleshoot customer issues, as well as pre-sales activity. Work closely with customers and partners from major companies around the globe and have a chance to be at the forefront of world-first technology.


Responsibilities

  • Support TriEye’s WW customers, guide them and provide remote training on TriEye’s products and new technology.
  • Become a technical expert in operating TriEye’s systems, and be the focal point for TriEye customers’ needs
  • Execute pre/post-sale activities to support TriEye growth. 
  • Secure customer feedback and requirements to improve TriEye’s product offering 
  • Work closely with TriEye R&D on customer issues at the engineering level


Requirements

  • Passion to exceed and outperform while being part of a team 
  • Experience in a customer-focused environment.
  • Experience with field support and operating of multidisciplinary systems
  • Proficiency with camera optics, lens, optic filters, test & measurement equipment
  • Strong communication skills. Fluent in English
  • Strong sense of accountability and quality
  • Scripting languages knowledge such as Python is a plus
  • This is an independent role so a self-starting approach + multi-tasking skills are required
  • Experience with Jira is an advantage 
  • Engineer or Practical Engineer in Electronics or equivalent 

The role may require traveling to Customers out of Israel



Apply for this position